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  Announcement

June, 2018
  June 7, 2018 Headquarters in Malaysia Closed for Public Holiday
May, 2018
  May 18, 2018 Travel Incentive 2018 – 3D/2N
  May 15, 2018 New Terms & Conditions for e-Redemption Coupons (eRC) Transfer Effective 1st June 2018
February, 2018
  February 6, 2018 Headquarters in Malaysia Closed for Public Holidays
December, 2017
  December 22, 2017 “One-time Password” (OTP) System Launching Soon
  December 19, 2017 Go Green to Save The Environment
November, 2017
  November 30, 2017 YOUR MOBILE NUMBER IS VERY IMPORTANT!
July, 2017
  July 28, 2017 Redeem Your Birthday Voucher with Your Secure PIN
June, 2017
  June 14, 2017 Transfer of e-Redemption Coupons (eRC)
  June 5, 2017 Travel Incentive 2017 – 6D/5N Cruise Vacation
March, 2017
  March 14, 2017 REMINDER: CVP Auction Change Announcement
  March 1, 2017 REMINDER #1: UPDATING IBO DATABASE
February, 2017
  February 20, 2017 CVP Auction Change Announcement
  February 15, 2017 RP to CVP Conversion Announcement
January, 2017
  January 20, 2017 UPDATING IBO DATABASE
  January 5, 2017 eCosway Updates for IBOs
  January 5, 2017 eCosway Updates for VIP Shoppers
March, 2015
  March 31, 2015 GST on Joining and Renewal Fees
January, 2014
  January 3, 2014 New eCosway Initial Profit Qualifications for BOs
 
 
 
 
Date : June 7, 2018

Headquarters in Malaysia Closed for Public Holiday

Headquarters in Malaysia Closed for Public Holiday

Please note that our Headquarters in Kuala Lumpur, Malaysia will be closed on June 15th, 2018 (Friday) for a public holiday.

As such, we will not be able to attend to any call on that day. Please email your questions or concerns to customerservice@ecosway.comand we will attend to them when we resume operations on June 18th, 2018 (Monday).

We would like to take this opportunity to wish everyone a joyful holiday!

Yours faithfully,

The Management
eCosway.com

 

 


 

Date : May 18, 2018

Travel Incentive 2018 – 3D/2N

Travel Incentive 2018 – 3D/2N

Only applicable for Malaysia and Singapore

Travel Incentive 2018 – 3D/2N

Dear IBOs,

We are pleased to announce this year’s travel incentive for Cosway members and eCosway IBOs. Win yourself a fully paid 3D/2N trip for one! All you need to do is achieve bonus and profit of RM1,800/ SGD600 for 3 months consecutively or an accumulated bonus and profit of RM5,400/ SGD1,800 within 3 months.

Qualifying period: 1st May 2018 – 31st July 2018

With this incentive, we look forward to rewarding all our Cosway members who achieve consistent bonuses and profits as stipulated.

For any Cosway member who is also an eCosway IBO, and vice versa, bonuses and profits earned from BOTH Plans for the corresponding period may be combined to achieve the accumulated target amount.

Terms & Conditions:

  1. The company reserves the right to amend, revise, suspend or extend the incentive.
     
  2. The actual date(s) of the trip and destination(s) are subject to change and shall be at the sole discretion of the company.
     
  3. Tickets won are not transferable or exchangeable for cash.

Thank you,

Cosway Team

 

 


 

Date : May 15, 2018

New Terms & Conditions for e-Redemption Coupons (eRC) Transfer Effective 1st June 2018

New Terms & Conditions for e-Redemption Coupons (eRC) Transfer Effective 1st June 2018

Only applicable for Malaysia and Singapore

Dear Business Owners/ VIP Shoppers,

New Terms & Conditions for e-Redemption Coupons (eRC) Transfer Effective 1st June 2018

Since 15th June 2017, members have been able to enjoy the convenience of eRC transfers via their Online Office. With this feature, members can share and / or receive eRC to be used for redemption of a wide array of products from our ever popular Redemption Programme.

We would like to announce the new terms and conditions to using the eRC feature. All the following terms and conditions will take effect starting 1st June 2018.

  1. 1 eRC will be deducted for every block of 20 eRCs transferred for as administrative transfer "charges".



    Example: Member A has made a transfer of 30 eRC. Hence system will deduct 2 eRC as the administrative transfer "charges". Total eRC deduction will be 32 eRC.
     
  2. Members can only transfer eRC from a Cosway membership to an eCosway IBO/VIP Shopper and vice versa if they hold both Cosway and eCosway memberships. This is only meant for eRC transfer to/from their own accounts with the same Identification Number.
     
  3. Both the transferor and recipient must hold valid or unexpired memberships. However, should the transferor's membership expires; the transferor is only allowed to transfer eRCs for another 2 months.

Frequently Asked Questions:

  1. Q: Are Secure PIN or One-time Password (OTP) required to transfer eRC?
    A: YES
     
  2. Q: Must the recipient be under my eCosway network?
    A: No, there is no restriction; you can transfer eRC to any member you like, from any eCosway network as long as they have a valid member ID.
     
  3. Q: Is there any limit to the number of eRC that I can transfer?
    A: YES, a maximum of 100 eRCs a day.
     
  4. Q: Is there any minimum number for eRC transfer?
    A: NO
     
  5. Q: Will the transfer be instantaneous and will the recipient be able to utilise the eRC immediately?
    A: YES

For an illustrative guide on how to transfer eRC, kindly click here

Thank you,

The Management
eCosway

 

 


 

Date : February 6, 2018

Headquarters in Malaysia Closed for Public Holidays

Headquarters in Malaysia Closed for Public Holidays

Please note that our Headquarters in Kuala Lumpur, Malaysia will be closed for 1 day in February in observance of Malaysian public holidays. Please see below for details:

Public Holiday Date
(Malaysian Time)
Operations resume on:
(Malaysian Time)
16th February, 2018 (Friday) 19th February, 2018 (Monday)

If you have any enquiry, please email your questions or concerns to customerservice@ecosway.com and we will attend to them when we resume operations.

Thank you.

Yours faithfully,

The Management
eCosway.com

 

 


 

Date : December 22, 2017

“One-time Password” (OTP) System Launching Soon

“One-time Password” (OTP) System Launching Soon

Only applicable for Malaysia

Dear Members/ Business Owners/ VIP Shoppers,

Effective 1st January 2018, the “One-time Password” (OTP) system for authorisation of specific transactions will be implemented. This “One-time Password” (OTP) is an additional security option to bolster the security of members’ transactions on top of the existing Secure PIN function.

For all the existing transactions that require Secure PIN, members now have the additional option to choose to complete the transaction by using OTP. The OTP system will send a unique OTP to members via SMS to the mobile phone number registered in our system. However, members are still allowed to use their current Secure PIN to perform certain transactions if they choose to do so.

In our previous announcement, we urged members to update or change their mobile phone number to the most current and accurate one via Online Office by 31st December 2017. When the OTP system is implemented, members will no longer be able to update their mobile phone number via their Online Office. Instead, members can only update their most current and accurate mobile phone number by contacting our Customer Service personnel via Message Centre in Online Office.

With this new feature in place, you can shop with peace of mind, knowing the security OTP SMS will only be sent to the intended receiver when it is triggered.

Thank you.

The Management
eCosway

 

 


 

Date : December 19, 2017

Go Green to Save The Environment

Go Green to Save The Environment

Only applicable for Malaysia and Singapore

Dear Members/ Business Owners/ VIP Shoppers,

Say goodbye to lost mails! Get news of all your member rewards and privileges sent to your email on time. It is fast, efficient, reliable and paper-less, which helps save the environment.

Starting January 2018, IBO and VIP membership renewal reminder and physical birthday voucher will no longer be sent by post. They will be sent via email instead. As such, it is important for you to update your email address at Online Office to receive update on your member rewards.

Thank you.

The Management
eCosway

 

 


 

Date : November 30, 2017

YOUR MOBILE NUMBER IS VERY IMPORTANT!

YOUR MOBILE NUMBER IS VERY IMPORTANT!

Only applicable for Malaysia

Dear Members/ Business Owners/ VIP Shoppers,

To enhance the security of our members’ transactions, we will be implementing the “One-time Password” (OTP) system for authorisation of specific transactions. The OTP system will send a unique OTP to members via SMS to the mobile phone number that is registered in our system for every specific transaction that requires OTP.

To avoid members’ transactions from being interrupted by the OTP requirement, we urge all members to immediately update their current and accurate mobile phone numbers themselves via Online Office by 31st December 2017. Once this OTP system has been implemented, members will no longer be able to update their mobile phone number via Online Office. You may contact our Customer Service personnel via Message Centre for further assistance.

We will provide more details on OTP implementation and requirements in further announcements.

Thank you.

The Management
eCosway

 

 


 

Date : July 28, 2017

Redeem Your Birthday Voucher with Your Secure PIN

Redeem Your Birthday Voucher with Your Secure PIN

Only applicable for Malaysia and Singapore

Dear eCosway IBO / VIP,

Effective 1st August 2017, all members need to key in their Secure PIN to redeem their birthday vouchers instead of using the last 4 digits of their IC number as verification.

This Secure PIN is used to authenticate and verify the identity of members whenever you perform activities and transactions, such as redeeming your birthday vouchers, perform eRC (electronic Redemption Coupons) transfer, and other similar transactions.

Please log in to Online Office and perform setting of your Secure PIN. For your security and protection, do not disclose your Secure PIN to anyone. We also strongly encourage members to periodically change their Secure Pin to ensure their personal information remains confidential and is protected at all time.

Thank you.

eCosway Management

 

 


 

Date : June 14, 2017

Transfer of e-Redemption Coupons (eRC)

Transfer of e-Redemption Coupons (eRC)


Only applicable for Malaysia and Singapore

Dear eCosway IBO/VIP,

Since the introduction of eRC on 1st January 2017, we have received numerous requests from members to allow transfer of eRC to other members similar to the previous physical coupons.

We are pleased to announce that effective June 15, 2017, members will be able to transfers their eRCs through their online office.

With this feature members can share and / or receive the benefit of eRC for redemption in our ever popular Redemption Programme.


Guideline and FAQs:-

• Is Secure PIN required to transfer eRC? YES.

• Must the recipient be under my network? NO, there is no restriction; you can transfer eRC to any member you like, whether in or out of your network as long as they have a valid member ID.

• Can I transfer eRC from a Cosway membership to an eCosway IBO/VIP shopper and vice versa? YES. (Please note, from 1st January 2018, this is only allowed if you hold both Cosway and eCosway memberships and only for transfer to/from your own accounts.)

• Is there any limit to the number of eRC that I can transfer? YES, a maximum of 100 eRC a day.

• Is there any minimum number for eRC transfer? NO.

• Will the transfer be instantaneous and the recipient is able to utilize them immediately? YES.

• Must the transferor and recipient both hold valid (unexpired) memberships? YES. (However, transfers are still allowed if the transferor’s membership has lapsed as long as it is still within the grace period of June 15 until July 31, 2017.)


Kindly click here for an illustrative guide on eRC transfers.

Thank you.

The Management
eCosway





 

Date : June 5, 2017

Travel Incentive 2017 – 6D/5N Cruise Vacation

Headquarters in Malaysia Closed for Public Holidays

We are pleased to announce this year’s travel incentive for Cosway members and eCosway IBOs. Win yourself a dream vacation on a cruise for 6D/5N! All you need to do is achieve an accumulated bonus and profit of RM36,000* within the qualifying period of 1st May to 31st October 2017.

*Remarks: For any Cosway member who is also an eCosway IBO, and vice versa, bonuses and profits earned from BOTH Plans for the corresponding period may be combined to achieve the accumulated target amount.

Terms and Conditions:

1. The company reserves the right to amend, revise, suspend, or extend the incentive.
2. The actual date(s) of the cruise and destination(s) are subject to change, and shall be at the sole discretion of the company.
3. Tickets won are not transferable or exchangeable for cash.

Thank you.

The Management
eCosway.com

 

 


 

Date : March 14, 2017

REMINDER: CVP Auction Change Announcement

REMINDER: CVP Auction Change Announcement

Dear members,

The 37th CVP Auction is just around the corner! It will be hosted on 15th March 2017.

We wish to remind you that there will be a change to our CVP auction hosting schedule starting January 2018. Instead of holding it twice annually, it will be reduced to once a year. As for 2017, two auction hosting periods will remain unchanged. So, take this opportunity to make more bids for 2017 as much as you can!


Yours faithfully,

The Management
eCosway.com

 

 


 

Date : March 1, 2017

REMINDER #1: UPDATING IBO DATABASE

RP to CVP Conversion Announcement

Only applicable for Malaysia, Singapore and Brunei

Attention : eCosway IBOs of Business Entity

Dear IBOs,

REMINDER # 1 : UPDATING IBO DATABASE

We refer to our Notice to IBOs dated 20 January 2017 on the above matter.

Please be informed that updating our membership database is an important exercise in order to maintain better and accurate records, and to also serve you and your network better.

We thank IBOs who have submitted their details.

If you haven’t, we once again are seeking the co-operation of IBOs who have registered as business entities ( Companies, Businesses or Association / Societies) to furnish us copies of the following, whichever is applicable:

    (a) Company Registration (Sdn. Bhd.)
      i- Form 9; and
      ii- Form 49
    (b) Business Registration (Enterprise)
      i- Certificate of Registration; and
      ii- Latest Business Information (Maklumat Perniagaan Masa Kini) and 
      Latest Business Owners information (Maklumat Pemilik Masa Kini) (Business Profile)
    (c) Association / Societies
      i- Certificate of Registration issued by the Registrar of Societies; and
      ii- List of Committee Members

Kindly send your relevant documents via email to customerservice@ecosway.com and indicate clearly your eCosway IBO ID number on the documents.

You are also requested to submit the relevant documents above within Fourteen (14) days from the date of this REMINDER Notice to avoid any disruption of your profit payments.

Please also take note that under clause 3.4.1 of eCosway IBO Policies and Procedures:-

Each Business Owner must immediately notify eCosway of all changes to the information contained on his or her Business Owner Application and Agreement.

If you require further clarification, kindly contact our Customer Service Hotline at 03-2030 1000 during office hours.

Thank you.

The Management
eCosway

 

 


 

Date : February 20, 2017

CVP Auction Change Announcement

CVP Auction Change Announcement

Dear members,

Please be informed that there will be a change to our CVP auction hosting schedule starting January 2018. Instead of holding it twice annually, it will be reduced to once a year. As for 2017, two auction hosting periods will remain unchanged.

Should you have further inquiries, kindly drop us an email at customerservice@ecosway.com or call our Customer Care Hotline at 603- 20301000 for assistance during office hours.

Yours faithfully,

The Management
eCosway.com

 

 


 

Date : February 15, 2017

RP to CVP Conversion Announcement

RP to CVP Conversion Announcement

Only applicable for Malaysia, Singapore and Brunei

Dear members,

As we are getting the System to convert existing RP balances to CVP, we seek your kind cooperation to halt all RP adjustment or transfer activities from Feb 17th, 2017 until full conversion is complete. Rest assured that you are still able to view the RP/CVP balance via your Online Office.

Should you have further inquiries, kindly drop us an email at customerservice@ecosway.com or call our Customer Care Hotline at 03- 20301000 for assistance during office hours.

Yours faithfully,

The Management
eCosway.com

 

 


 

Date : January 20, 2017

UPDATING IBO DATABASE

RP to CVP Conversion Announcement

Only applicable for Malaysia, Singapore and Brunei

Attention : eCosway IBOs of Business Entities

Dear IBOs,

UPDATING IBO DATABASE

We are currently updating our membership database in order to maintain better and accurate records, and to also serve you and your network better.

In relation to this, we are seeking the co-operation of IBOs who have registered as business entities ( Companies, Businesses or Association / Societies) to furnish us copies of the following, whichever is applicable:

    (a) Company Registration (Sdn. Bhd.)
      i- Form 9; and
      ii- Form 49
    (b) Business Registration (Enterprise)
      i- Certificate of Registration; and
      ii- Latest Business Information (Maklumat Perniagaan Masa Kini) and 
      Latest Business Owners information (Maklumat Pemilik Masa Kini) (Business Profile)
    (c) Association / Societies
      i- Certificate of Registration issued by the Registrar of Societies; and
      ii- List of Committee Members

Kindly send your relevant documents via email to customerservice@ecosway.com and indicate clearly your eCosway IBO ID number on the documents.

You are also requested to submit the relevant documents above within Fourteen (14) days from the date of this Notice.

Please also take note that under clause 3.4.1 of eCosway IBO Policies and Procedures:-

Each Business Owner must immediately notify eCosway of all changes to the information contained on his or her Business Owner Application and Agreement.

If you require further clarification, kindly contact our Customer Service Hotline at 03-2030 1000 during office hours.

Thank you.

The Management
eCosway

 

 


 

Date : January 5, 2017

eCosway Updates for IBOs

Only applicable for Malaysia and Singapore

Dear eCosway IBOs

1) New Renewal Month

As part of our system upgrade, from January 2017, we will standardize the next renewal month of your eCosway membership to your birth month, so that you’ll easily remember it.

To implement this, you will enjoy extended validity of your membership, depending on its expiry month and your month of birth. You will get at least FREE 12 months validity when you renew your membership on time.

Kindly see the examples below:-

If Your Birth Month is

And your Membership Expiry Month is

Your NEW expiry Month is auto extended to

January

Jan 2017

Jan 2018

December

Jan 2017

Dec 2018

If your membership is registered as a business enterprise or entity ( Sdn Bhd., Partnership, Sole Proprietorship, or Trust ), its new expiry month will be the next expiry month PLUS 12 months. Therefore, if the next expiry month of the business membership is April 2017, we will give 12 months extension of validity, and the new expiry month will be April, 2018.

Please note that the above extensions will only be applicable to valid/unexpired IBO memberships registered before June 2016. (IBOs who joined after June 2016 are already having their birth month as their expiry month set by system).

Lapsed memberships will be given new renewal dates that fall on birth months after their lapsed memberships are renewed.

2)  New Policy on Electronic Redemption Coupons/Vouchers


Kindly take note of the implementation of new policy on the Redemption Coupons and Coupon Vouchers as we move towards electronic/ (e) commence in the attached announcement

For enquiries please call our customer care line at 03- 20301000 or email to customerservice@ecosway.com.

Thank you

The Management
eCosway


 

Date : January 5, 2017

eCosway Updates for VIP Shoppers

Only applicable for Malaysia and Singapore

Dear eCosway VIP Shoppers,

1) New Renewal Month

As part of our system upgrade move, we will standardising your next renewal month of your membership to your birth month when you make your renewal in 2017, so that it is easier for you to remember.

You will enjoy extended validity of your membership, depending on its expiry month and your month of birth. You will get at least 12 months of validity for FREE if you renew your membership on time.

Kindly see the following examples:-

If Your Birth Month is

And your Membership Expiry Month is

Renew in 2017 on your expiry month*, and system will set your Next Birth Month as your NEW Expiry Month to:-

January

Jan 2017

Jan 2018

December

Jan 2017

Dec 2018

Please note that this will only be applicable to valid/unexpired membership registered before June 2016. (Shoppers who joined after June 2016 will see that their birth month had already been set as their expiry month by the system).

2) New Policy on Electronic Redemption Coupons/Vouchers

Kindly take note of the implementation of new policy on Redemption Coupons and Coupon Vouchers as we move towards electronic / (e-) commerce in the attached announcement.

3) VIP Statements

With the implementation of electronic Coupons and Vouchers in 2) above, we will cease issuing VIP statements. All e-RC balances can be checked and viewed at VIP online office.

For enquiries, please call our customer care line at 03- 20301000 or email to customerservice@ecosway.com.
Thank you.

 


 

Date : March 31, 2015

GST on Joining and Renewal Fees

Applicable to members in Malaysia and Brunei Only

Kindly note that all joining and membership renewal fees are subject to GST effective 1 April 2015.

The following are the respective joining or renewal Fees:

  • Joining: Cosway M member and eCosway BO: RM100 + 6%= RM106
  • Renewal: Cosway M member and eCosway BO with 1 profit centre: RM50 + 6% = RM53
  • Renewal: eCosway BO with multiple profit centre: RM100 + 6% = RM106
  • VIPs: RM30 + 6% = RM31.8 (free 1 RC and 50% virtual discount voucher up to RM200, on N & T products).

Remarks:

  • Stores in Langkawi and Labuan are NOT subject to GST therefore the joining and renewal fees for stores in these locations remain unchanged.
  • For our Brunei members and shoppers who wish renew their memberships at any of our stores in Malaysia, the same rates above in Ringgit Malaysia will apply.

The Management
eCosway.com

 


 

Date : January 3, 2014

New eCosway Initial Profit Qualifications for BOs

Only applicable for Malaysia, Singapore & Brunei

Effective 1st January 2014, eCosway Initial Profit Qualifications for Business Owners (BOs) will be amended as follows:-

New Initial Profit Qualification of eCosway Business Owners

Malaysia, Singapore, Brunei
eV* required

QU

Profit Centre

DP

Branch Override

BPI EI

Qualification Period

15 eV 10 1 v v - - 60 days from joining
50 eV 30 1 v v 1 1 60 days from joining
100 eV 60 1 v v 3 3 60 days from joining
500 eV 300 1 v v Unlimited Unlimited 180 days from joining

*No RP rewarded on eV sets.

These changes are in conjunction with the launch of the "Smart Consumer Program" and to:-

  • Enable BOs to accumulate their 500ev from eV sets either upon joining or within 180 days from date of joining

  • Allow all BOs to buy the eV set(s) for even monthly maintenance purposes

    (BOs who purchase 15eV sets for maintenance purposes, please note that each 15eV set generates only 10QU. BOs are advised to make sure that there is sufficient QUs for the month required for their desired profits. The new 15eV sets will be available in the system from 6th January 2014)

Wishing all our Members a very Happy and Prosperous 2014!

The Management
eCosway.com


 

 
Important Notices
  April 9, 2014 EPIC Plan Additional Announcements
  October 6, 2015 Headquarters in Malaysia Closed for Public Holiday
  October 28, 2015 Headquarters in Malaysia Closed for Public Holiday
  February 23, 2017 Completion of the Card Value Points (CVP) Conversion
 


 
 
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