HOW TO SHOP

Placing Your Order

• Select from the categories on the left side bar and follow navigation cues until you locate the product you are interested in.
  
• When you find a product you are interested in, click on the "info" icon to see a larger picture of the item and to learn more about it.
  
• When you decide to buy a particular item, click on the “buy " icon beside it. The item will then be added to your shopping cart.
  
• You can then checkout or you can continue shopping and add more items to your shopping cart.
  
• Click on the "Shopping Cart" icon (it actually looks like a little shopping cart and is located at the top of the page) at any time to view, change the quantity of, or delete items from your cart.
  
• When you are finished shopping, and are satisfied with the items in your shopping cart, click on the “checkout" icon at the top. If you want to see the freight charges before you check out, just go to the bottom of the Shopping Cart and select the country the products will be shipped to.
  
• If you are already registered, you will be asked to log in. If this is the first time you have made a purchase from eCosway, the system will ask you to register as a Shopper. You will be given a Shopper ID and a password which will be sent to the email address you provide.
  
• Once you are registered, fill in the shipping address and payment details.
  
• The final step is a “call back” process. It is a simple procedure necessary for international fraud prevention. Just follow the instructions and enter a phone number where you can be reached within 5 minutes of making your purchase.
  
• Once you are finished, you will receive a confirmation email with details of your purchase. You will receive another email when the supplier has shipped your product.

Paying for Your Purchase
eCosway accepts Visa and MasterCard. You can also pay using your eAccount (the profits we owe you if you are a Business Owner) or with your refund account if you have returned an item in the past or if a supplier has rejected your order due to unavailability of stocks.

Your Credit Card is Safe With Us
Credit card transactions through eCosway are secure, because we use a Secure Socket Layer (SSL) protocol which meets the four security requirements of authentication, encryption, integrity, and non-repudiation. For maximum security, we never store credit card numbers in our system.

Checking the Status of Your Order
Check the status of your order by clicking on "My Account", after logging into your Online Office. To check your superselection orders, click on "View Order" under My Super Selection Order on the left menu bar.

Returning Merchandise
Most items can be returned within 10 days of receipt. However, a small percentage of items sold by eCosway are non-returnable due to supplier constraints. These items are marked "non-returnable" in the website. If you are in any way dissatisfied with an item, please return it in its original, saleable condition, and in its original packaging within 10 days of receiving it.
Click here for details of our return policy

SHIPPING INFORMATION

Timing
Once your order has been confirmed by the supplier, it will be shipped. Different suppliers have different delivery schedules and it’s hard to predict the exact timing of international delivery, but you will receive an email as soon as the item has left the supplier. You can roughly estimate the arrival time based on the distance between the supplier and you. Most products generally take between 2 and 3 weeks for delivery from the time you receive the order confirmation email but the actual delivery time is dependent on various factors.

Bundle Packaging
Products from the Super Selections area can be shipped together.

Freight Charges
We can’t charge a fixed amount for freight because we are asking suppliers from all over the world to ship individual items to shoppers all over the world. Freight charges depend not only on the size and weight of the product, but also on the chosen carrier and the geographical location of the supplier in relation to the delivery destination and charges for that region.
You will see the actual freight charge for your order during the checkout process (after you have entered the delivery address.) If the charge is not acceptable to you, you can stop the transaction before you make your payment.

Good News! eCosway subsidizes part of the freight charge for most items in order to make global shopping affordable. The subsidy is determined by several factors (retail price, profit margin, weight and size of the product, actual freight charges, destination, etc.) so it differs widely from product to product, but our goal is to give you as much as we possibly can.

Plus, You can get fantastic freight savings when you buy more than one Super Selection item for two reasons. First of all, the items can be shipped together from our parent company’s warehouse, so the total freight charge is less than if the items were sent separately. Second, you are still entitled to the freight subsidy we give on each item so the combined subsidy can dramatically reduce your overall shipping cost. For example, is a certain product has a $3 subsidy and you bought three of them, we would deduct $9 from the actual freight charge which might have been only $11.00 to start with. In this case, you would end up paying just $2 for the freight! Any Super Selection Items (except the Hexagon) can be combined to achieve this type of freight savings. The Hexagon has its own very generous freight subsidy and shipping is free to many countries. Click here for Hexagon shipping details.

Taxes and Duty
Most countries do not charge taxes or duty on single items shipped to individuals. However, you will be responsible for any duty or taxes imposed by your country's authorities if they do occur so you might want to check your country’s policy.

Banned Products
eCosway cannot keep track of what is banned in every country. Please check the restrictions of your own country and do not order anything that might be confiscated. We cannot be responsible for such an event.