Guide & Shipping Info
eCosway, we strive to bring you great products from
all over the world.
mall is divided into two sections with separate
checkout processes. There is also a special section
for Business Owners with Digital SOS vouchers from
selected countries. Click here for
Please check out completely
from one area before shopping in the other.
features proven bestsellers from our parent company, Cosway. Since 1979, Cosway
has located the finest health and beauty products from around the world to sell
to its large offline market. These products include the latest scientific breakthrough
products in body and skin care; fantastic nutritional products; ancient oriental
health and beauty formulations; etc.
Super Selections come from France, Switzerland,
Japan, Chile, USA, Canada, Australia, Syria and many other countries, but they
are already stocked in Cosways warehouse so you get fantastic freight
savings when you buy several Super Selections items together.
- Proven best sellers
from around the world.
- Our parent company
them in huge quantities so we can give a 30% discount
to new Business Owners (during their first 12 months).
- We give a freight subsidy
on each item, plus you get even more freight savings
when you buy several items together because they are
all shipped from a central warehouse.
Placing Your Order
- Select from the categories on the left side bar
and follow navigation cues until you locate the product you are interested in.
- When you find a product you are interested in,
click on the "info" icon to see a larger picture of the item and to
learn more about it.
- When you decide to buy a particular item, click
on the buy " icon beside it. The item will then be added to your shopping
- You can then checkout or you can continue shopping
and add more items to your shopping cart.
- Click on the "Shopping Cart" icon (it
actually looks like a little shopping cart and is located at the top of the page)
at any time to view, change the quantity of, or delete items from your cart.
- When you are finished shopping, and are satisfied
with the items in your shopping cart, click on the checkout" icon at
the top. If you want to see the freight charges before you
check out, just go to the bottom of the Shopping Cart and select the country the
products will be shipped to.
- If you are already registered, you will be asked
to log in. If this is the first time you have made a purchase from eCosway,
system will ask you to register as a Shopper. You will be given a Shopper ID
and a password which will be sent to the
email address you provide.
- Once you are registered, fill in the shipping
address and payment details.
- The final step is a call back process.
It is a simple procedure necessary for international fraud prevention. Just follow
the instructions and enter a phone number where you can be reached within 5 minutes
of making your purchase.
- Once you are finished, you will receive a confirmation
email with details of your purchase. You will receive another email when the supplier
has shipped your product.
for Your Purchase
eCosway accepts Visa and MasterCard. You can also pay using
your eAccount (the profits we owe you if you are a Business
Owner) or with your refund account if you have returned an
item in the past or if a supplier has rejected your order
due to unavailability of stocks.
Your Credit Card is Safe With Us
Credit card transactions through
eCosway are secure, because we use a Secure Socket Layer (SSL) protocol which
meets the four security requirements of
authentication, encryption, integrity, and non-repudiation. For maximum security,
we never store credit card numbers in our system.
Checking the Status of
Check the status of your order
clicking on "My Account", after logging into your
Online Office. To check your superselection
orders, click on "View Order" under My Super Selection
Order on the left menu bar.
Most items can be returned within 10 days of receipt. However, a small percentage
of items sold by eCosway are non-returnable due to supplier constraints. These
items are marked "non-returnable" in the website. If you are in any
way dissatisfied with an item, please return it in its original, saleable condition,
and in its original packaging within 10 days of receiving it.
here for details of our return policy
Once your order has been confirmed by the supplier, it will
be shipped. Different suppliers have different delivery schedules
and its hard to predict the exact timing of international
delivery, but you will receive an email as soon as the item
has left the supplier. You can roughly estimate the arrival
time based on the distance between the supplier and you. Most
products generally take between 2 and 3 weeks for delivery
from the time you receive the order confirmation email but
the actual delivery time is dependent on various factors.
Products from the Super Selections area can be shipped together.
We cant charge a fixed amount for freight because we are asking suppliers
from all over the world to ship individual items to shoppers all over the world.
Freight charges depend not only on the size and weight of the product, but also
on the chosen carrier and the geographical location of the supplier in relation
to the delivery destination and charges for that region.
You will see the actual freight charge for your order during the checkout process
(after you have entered the delivery address.) If the charge is not acceptable
to you, you can stop the transaction before you make your payment.
Good News! eCosway subsidizes
part of the freight charge for most items in order to make global shopping affordable.
The subsidy is determined by several factors (retail price, profit margin, weight
and size of the product, actual freight charges, destination, etc.) so it differs
widely from product to product, but our goal is to give you as much as we possibly
Plus, You can get fantastic
freight savings when you buy more than one Super Selection item for two reasons.
First of all, the items can be shipped
together from our parent companys warehouse, so the total freight charge
is less than if the items were sent separately. Second, you are still entitled
to the freight subsidy we give on each item so the combined subsidy can dramatically
reduce your overall shipping cost. For example, is a certain product has a $3
subsidy and you bought three of them, we would deduct $9 from the actual freight
charge which might have been only $11.00 to start with. In this case, you would
end up paying just $2 for the freight! Any Super Selection Items (except the Hexagon)
can be combined to achieve this type of freight savings. The Hexagon has its own
very generous freight subsidy and shipping is free to many countries. Click
here for Hexagon shipping details.
Taxes and Duty
Most countries do not charge taxes or duty on single items shipped
to individuals. However, you will be responsible for any duty or taxes imposed
by your country's authorities if they do occur so you might want to check your
eCosway cannot keep track of what is banned in every country. Please check the
restrictions of your own country and do not order anything that might be confiscated.
We cannot be responsible for such an event.