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Freight & Duty

Terms of Return; Refund or Replacement

If you are a Business Owner, please refer to subclause 8.11 of eCosway's Statement of Policies & Procedures. [Click here to view]

If you are a Shopper, please refer to Clause 6 of the Shopping Terms and Conditions. [Click here to view]

How to Return an item :
  1. Log in using your Business Owner or Shopper ID and password.

  2. From the left menu bar, click on "Return Merchandise" under My Order to return a Supplier Selection item or click on "Return Merchandise / Refund Merchandise" under My Super Selection Order to return a Super Selection item.

  3. Type in your order number and then click the "Go" button. When the order number appears, click on it to bring up the details.

  4. Select the item(s) you wish to return (by clicking the circle in the far left column). You can only select items that say "fulfilled" in the status column.

  5. Click "Return" (located at the bottom of the page) to bring up the return form.

  6. Choose whether you want a replacement or a refund. If you want a replacement, please use the remarks section to explain what is wrong with the item you received and any other details relevant to its replacement (i.e. I received size 5 but I ordered size 6).

  7. Click "Submit" after you have completed the Form.

  8. When the return details appear, please check to make sure they are correct and then click "Confirm". Once your return request is received and approved by the operations department, you will be assigned with a Merchandise Return Number (MRN) via email.

  9. Return the merchandise in its original packaging to the Supplier at the address stated on your invoice. Be sure to include the Merchandise Return Number in the package.

  10. If you requested a replacement, the supplier will send it as soon as possible. If you requested a refund, the amount will be credited to you via your Refund eAccount as soon as we receive confirmation of the return from the supplier.

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