HOW TO SHOP
Placing Your Order
Go to the eCosway global shopping mall by clicking on the "Go Shopping" link at the top of the page.
Paying for Your Purchase
Receiving Your Merchandise
Upon receiving your order and confirming that stocks are available, eCosway will notify you through email that your order is accepted. Save this email because it will contain an order reference number and a link back to the eCosway Mall.
You will receive the products within 3 to 4 weeks after your order has been confirmed. Because the products will be sent to you directly from our individual suppliers, you are likely to receive multiple shipments if you have placed an order for more than one item.
You can check the status of your order at any time.
If you are a registered shopper, check your order status by logging into your "Shopper Account".
If you are an eCosway Business Owner, check your order status by logging into your "Online Office".
An order is either
The freight charges will depend on the product dimensions and weight, as well as the geographical location of the supplier in relation to the delivery destination. eCosway subsidizes part of the freight charges in some items.
You can see the actual freight charges for your order during checkout, after we determine your delivery address. The freight charges are automatically included in your payment at check-out.
Duties, Taxes and Restrictions
You will be responsible for any duty or tax imposed by your country's revenues authorities. You will also ensure not to purchase products which sales are restricted in your country of residence.
Returning Merchandise You Bought
eCosway practises a 10 day product return policy, which applies to all your purchases except items specifically noted as "non-returnable" in the shopping mall.
If you are in any way dissatisfied with an item, you may return it in its original, saleable condition, and in its original packaging within 10 days of receiving it.
Click here for the Policy and Procedures for Returning Products
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