Change of Physical Redemption Coupon to Electronic Redemption Coupon

We would like to announce that effective 1st January 2017, physical redemption vouchers and coupon vouchers will be replaced with electronic redemption coupons, and their physical circulation will completely cease by 31st December 2018. The following are the details: 

Validity of Physical RCs (Redemption Coupons/Coupon Vouchers)  

  1. All physical RCs (comprising Redemption Coupons and Coupon Vouchers) will be replaced with only eRCs

    Redemption Coupons




    Coupon Vouchers

  1. Both these types of physical RCs can still be used and will be valid until:
  • the printed expiry date for Redemption Coupons (1 and 5 point)
  • 31st December 2018 for Coupon Vouchers

Implementation of eRCs (Electronic Redemption Coupons) 

  1. From 1st January 2017, only electronic redemption coupons (eRCs) will be issued.
  2. eRCs will be valid for 3 years from the month of issue.
    Examples:    
    a) issued on January 2017 ----- valid until 31st January 2020
    b) issued on November 2017 ----- valid until 30st November 2020
  3. Members are required to perform a one-time setting of their secure PIN (Personal Identification Number) at their Online Office in order to utilise their eRC. For members’ protection, the secure PIN should be changed periodically.
  4. Existing physical RCs and eRCs can be combined to redeem products before the validity of the physical RCs expire. Thereafter, only eRCs can be used.   

To check your eRCs, please log in to your Online Office and click the “eRC Balance” tab in order to view your balance.  

Should you need further clarification, kindly drop us an email at customerservice@ecosway.com or call our Customer Care Hotline at 03-20301000 for assistance during office hours.