A. BECOMING A SUPPLIER

1. How do I become an eCosway supplier?
   Submit the Supplier Contact Form. eCosway's Marketing team will contact you to discuss how best we can incorporate your products or services in our online mall.
   
   
2. What are the benefits of being an eCosway supplier?
   eCosway suppliers benefit from a large existing pool of repeat customers who are given incentives for making purchases and referring other people who make purchases. Suppliers are given an unlimited number of pages in our website to display their merchandise range at no cost. This allows them to promote their products or services worldwide to eCosway's customers.
   
   
3. Do I have to pay for any web-design costs?
   No, eCosway will do all the web designing to place your products within our mall.
   
   
4. Do I have to sign an agreement with eCosway?
   Yes. A supplier agreement will need to be signed by eCosway and your Company.
   
   
5. Do I have to become an eCosway "Business Owner" to be your supplier?
   No, you do not need to be a Business Owner to be a supplier.
   
   
6. Is there a limit to the number of items I can supply?
   No. You can supply us either one item or a full range.
   
   
7. Can I sell my merchandise on other websites?
   Yes. eCosway will not stop you from selling your merchandise on other websites. You may, if you wish, produce items that you sell exclusively through eCosway. But exclusivity is not a pre-requisite.
   
   
8. What profit margin does eCosway require?
   eCosway works best with margins equal to or higher than the margins you give to wholesalers or key dealers.
   
   
9. How and when will eCosway make payment to me?
   Sales for each month will be tabulated at the end of the month. Payment will be made to you on the 10th of the following month by telegraphic transfer to a bank account you specify or mailed to you by cheque.
   
   
10. Do I earn commission if I refer suppliers to eCosway?
    No. eCosway does not pay commissions on the referral of suppliers.

B. LISTING MY MERCHANDISE

1. How do I get my merchandise displayed on your website?
   Once a supplier agreement has been signed, you will need to provide us with relevant product information and any licenses necessary for the use of the trademarks, photos, copyrights, etc. If you do not have photos, you can send sample merchandise and we will take the photos for you. eCosway will then design and host your merchandise on the website at no cost to you.
   
   
2. How are my products or services priced on your website?
   We use your recommended retail price as long as it is not higher than the retail price offered in your local region.
   
   
3. Can I make alterations to the merchandise specifications, add new merchandise or discontinue merchandise?
   Yes, you can do all of these things as long as you give us two months notice before making any changes.

C. PROCESSING ORDERS

1. How will eCosway inform me of an order?
   You will be prompted via email when we receive an order for your merchandise. You then log into a specified website to obtain details of the order.
   
   
2. How do I process an order?
   Use your eCosway Supplier ID and password to log into the specified website and to obtain details of the order. You can then accept or reject the order depending on stock availability. If you accept the order, pack the merchandise with the customer invoice and print the recipient's details to be attached to the package. You will then contact the courier service appointed by eCosway to pick up the merchandise for delivery. Once you have received the Air Bill from the courier company, you need to key it into our system for tracking purposes.
   
   
3. How much time do I have to send the merchandise?
   Normally, we require that merchandise be shipped out within 3 working days from the date the order is sent to you from eCosway. If the merchandise is a custom-made item which requires a longer period of fulfillment, you will need to arrange to deliver the merchandise to the customers.
   
   
4. Do I need to maintain a minimum inventory holding for each item I list?
   You are expected to maintain enough stock to fulfill your delivery obligations.
   
   
5. Who is responsible for handling and delivering the merchandise?
   You will be responsible for all packaging and documentation. The package must be able to withstand rough handling. Delivery of the merchandise will be handled by the courier company appointed by eCosway.
   
   
6. What is the proof of delivery?
   The air bill will be the proof of delivery.
   
   
7. How can I monitor and change my inventory level?
   You can monitor and update your inventory level at the specified website.
   
   
8. Do you have a Returns Policy?
   Yes. All eCosway customers are given a return period of 10 days from the day the merchandise is received. Please refer to our Returns Policy.