FAQs

Why does the Hexagon have so many cartridges?
There is a lot of science behind the Hexagon system. The various media utilized in the 6 cartridges were carefully chosen to ensure that all germs, bacteria, parasites, chemicals and contaminants are removed and all of the healthy benefits of natural living water are restored.

How is the Hexagon different from other water filtration systems?
There are two major differences. First of all, most filtration systems use only one or two types of filtration or purification technology. Unfortunately, there are just too many types of contaminants in our environment today for one or two processes to handle. Each filtration or purification process is good for removing certain contaminants but not others. The Hexagon system uses an advanced 6-cartridge process with multiple technologies to effectively remove the entire spectrum of contaminants without removing healthy minerals and trace minerals.

The second major difference is that even a very good filtration system will generally only produce clean water that is safe to drink. The Hexagon produces clean LIVING water and gives your body what it needs for cellular hydration. It goes beyond filtration or purification and replicates nature's ecosystem to recreate all the qualities of natural, healthy water (the qualities were killed by pollutants and chemical treatment plants). Hexagon water is oxygen-rich, has the same pH as our blood plasma and contains the right balance of healthy ionic minerals for your body. Its small, energized molecular clusters penetrate cell membranes easily, maintaining maximum hydration for health and well-being - something purified water alone cannot do.

If the Hexagon is so much better, why is it cheaper than other systems?
Quality is a fact. Pricing is a choice. Products are not priced according to manufacturing costs, but according to whatever the company feels the market will bear. Water filtration companies know that people will pay a lot for good water because it is so important to their health. The money gained by the huge mark up between the manufacturing cost and the retail price is generally paid out to salespeople, (although a healthy portion can be kept by the companies as well.) If you want to know how much of your hard- earned money is going to sales commissions rather than water quality - just look into being a representative for any system you're thinking of buying.

The Hexagon is a top quality water treatment system. In fact, it is truly one of the best you can buy. It was custom built for our parent company, Cosway, after they spent years reviewing various water technologies and the claims made about them. There are three reasons the Hexagon is priced so reasonably:

1. For over 20 years, our parent company, Cosway has operated with the philosophy - "Quality Products at Affordable Prices." The Hexagon is no exception. They built the best possible system, and they offer it at the best possible consumer price.
   
2. eCosway is a global company that strives to make the products reasonable and the profit plan requirements "doable" for people all over the world. The Hexagon price may seem inexpensive for some people in some countries, but to people in other countries, the price represents a huge sacrifice. We want quality water and good health to be available to everyone everywhere.
   
3. The Hexagon pricing strategy was not designed to give salespeople one big commission one time. It was designed to give people an incentive to join as eCosway Business Owners. (Would you rather have one golden egg, or a goose that LAYS golden eggs?) eCosway offers an income opportunity that is based on the natural laws of word-of-mouth. When people find great products at great prices, they naturally tell others. When people bring others to eCosway, we naturally pay them for it-since we save on marketing costs. We called this Mutual Marketing because it is a mutual win for everybody - Shoppers, Business Owners, and Suppliers.

How does Hexagon water compare to RO or distilled water?
Reverse Osmosis and Distillation processes do a very good job at removing contaminants from your water, but they start with dead tap water and do nothing to restore the vital properties of natural living water.

Water that has had everything removed from it, is considered molecularly "aggressive" which means that it eagerly bonds with contaminants from the air and leaches substances from plastic containers. Pure living water, on the other hand, naturally resists germs, bacteria and pathogens because of its mineral and oxygen content and because of its more "completed" molecular structure.

Here is an excerpt from the book, Don't Drink The Water-The Essential Guide to Our Contaminated Drinking Water and What You Can Do About It (a consumer guide that does not endorse any particular product, but merely explains different technologies that are available):

"RO systems waste water at the rate of 4 to 9 gallons for every gallon of drinking water produced. This problem, coupled with the fact that the waste water concentrates harmful impurities and reintroduces them into the environment, has made the technology illegal in some water-starved localities. But there is another, potentially more serious problem with reverse-osmosis water filtration systems. According to a study published in Canada by Canadian virologists, it was discovered that RO systems have a penchant for growing bacteria, apparently because the finished water is devoid of chlorine and takes so long to be made. Because the water sits stagnant at room temperature, sometimes for days, RO systems become an ideal breeding ground for bacteria, which can double their populations very 20 minutes or so. In their study of many types of RO systems, the virologists measured an average of 10,000 bacteria per millileter of water-20 times the accepted level for city tap water. About a third of the filters produced water with more than 100,000 bacteria per milliliter, or 200 times more than average tap water. Some bred up to 10 million bacteria per ml! The study went on to further demonstrate that, because of this contamination, people who drink RO water suffer 10 times the number of bouts with gastroenteritis as people who drink tap water…because of the aggressive nature of reverse-osmosis water, minerals should be added back to the water for long-term use."

The same goes for distilled water. It is costly, time consuming and not necessarily good for you. Here is an excerpt from, The Drinking Water Book (another independent consumer protection book that discusses the pros and cons of every type of water treatment process but does not endorse any products):

"Purified water may also be labeled distilled water, water for distillation uses, de-ionized water, or demineralized water. In addition to having gone through other cleansing processes, each of these labels indicates that the water has had essentially all of its minerals removed and none re-added. So in a sense of there being nothing in it but water, this is the purest water. However, the relevant point is not how "pure" it is, but whether or not it is good for you… Purified water has had all of its foreign constituents (which are mostly minerals) removed. This is not a natural state. In the natural state, water contains many different types of minerals. Once purified, water will try to return to its natural state by reacting chemically with any material it contacts. Because of this tendency, purified water is "aggressive" water…In my opinion, based upon the research I have surveyed, the "aggressiveness" of purified water may cause long-term health problems."

I've read that drinking de-mineralized or distilled water is best. Why do you add minerals?
There are many reasons for this. First of all, water without natural minerals tastes really flat. If you want optimum health, you need to drink a lot of water. Very few people are willing to drink 8 glasses of water a day when it doesn't taste good or satisfy their thirst.

Secondly, while the body can manufacture many crucial vitamins, it cannot manufacture a single crucial mineral. Supplements cannot provide minerals in ionic form (the form most bio-available to your cells). Fruits and vegetables have ionic minerals, but very few people can obtain them fresh enough, or eat enough of them to satisfy daily mineral requirements. One of the best and easiest ways to ensure that your body is getting all the minerals it needs is to drink them! The Hexagon system is designed to remove any minerals that are bad for you (like chlorides and negative acidic minerals) and to give you all of the good minerals and trace minerals in their natural ionic form.

Finally, the argument that it's better to drink only distilled water is questionable. Here's another excerpt from The Drinking Water Book:

"Literally dozens of books written by well-meaning doctors, nutritionists and practitioners of holistic medicine claim that essentially all disease is caused by minerals in water-so that by drinking distilled water you will be reinvigorated, your arthritis or hardened arteries will disappear, and so on. These well-meaning authors actually know very little about water chemistry, and the "evidence" they present is heavily biased and without credibility. An argument against drinking distilled water is that you lose a primary source of necessary minerals in your diet, and further, that because the water has lost its own minerals, it attracts and grabs minerals within your body, causing a mineral deficit. This argument has some plausibility. Though we get most of our minerals from fruits and vegetables, and mineral shortages in our bodies are unlikely if a normal diet of mixed foods is eaten, water that has a high mineral content definitely contributes to good health…Over the past twenty-five years, research has continued to amass in support of the beneficial role of minerals in water. Studies of populations in areas with naturally occurring high mineral content (versus low mineral content) have found significantly fewer occurrences of cardiovascular diseases, cancer, diabetes, respiratory diseases, and other health problems."

I usually boil my tap water before drinking it. Do I still need to boil Hexagon water?
No. Hexagon water is completely safe, straight from the tap. The multiple-step treatment system removes all bacteria, viruses, parasites and microbes that boiling is supposed to kill, plus it removes all the toxic chemicals that boiling doesn't.

What if I boil or freeze Hexagon water, will the health-giving properties be destroyed?
No. The healthful properties of Hexagon water are not affected by temperature changes. Just like natural living water, the energized, oxygen rich micro-molecular structure of Hexagon Living Water is very stable. You would have to pollute or poison the water to "kill" it again.

Then why do you recommend that I only run cold water through the Hexagon?
You should never run hot water through any filtration system because hot water can damage the filters.

Is Hexagon water suitable for babies and children?
Of course! It is perfectly safe and is probably the best water you can give them.

Will bottling affect the healthful properties of Hexagon water?
There is no evidence to indicate that Hexagon water loses its healthful properties when bottled, but it is always a good idea to drink the freshest water possible. Bottling it for a day or a week is no problem. If you want to keep it for a month or more, refrigerating it would be best.

Can sick people benefit from Hexagon water?
Yes. In fact, cellular dehydration is the root cause of many illnesses and diseases. (See www.watercure.com for lots more information about this) Health experts and doctors always advocate drinking lots of water whenever a patient is sick, in pain, or on medication. Water hydrates the cells and flushes out toxins. Since Hexagon living water gets into cells better and faster than most other types of water, it should help to expedite recovery and establish overall wellness. You should increase your consumption of Hexagon water to at least 10-15 glasses a day during convalescence.

Is Hexagon water safe for people with kidney stones?
Yes, it is absolutely safe. If a person has kidney stones, it is very important to drink plenty of good water to flush the system and ease the burden on the kidneys.

Can you drink too much Hexagon water?
No. In fact, the more you drink, the healthier you'll be!

The water pressure in my house is low. Can I use a Hexagon system?
Yes. Hexagon has been tested under various water pressure conditions and has always performed satisfactorily. If your pressure is particularly low, water will flow through the Hexagon more slowly, but the quality will be just as good.

I've heard that if you leave a water system unused for a long period of time that bacteria can build up inside the system. Does that happen with the Hexagon?
No. The cartridges of the Hexagon system are all designed to inhibit bacteria growth, even if water is left stagnant inside. For extra protection, the first cartridge of the Hexagon contains a Dupont Free Anti-Bacterial filter that is designed to stop bacteria from entering the system in the first place. However, water that has been sitting for a long period of time will probably not taste as fresh, so if haven't used the system in a while, you should let the water run for several minutes before drinking it.

How much do the cartridge refills cost and how often do they need to be replaced?
The cartridges cost US $23.70 each. Two of them are permanent and never need replacing. Two of them must be replaced every year, and two of them must be replaced every two years. If you follow the recommended replacement schedule, you can have pure, clean living water straight from your tap for less than a penny per liter!

Where is this system from?
Just like our eCosway Business owners, the Hexagon is truly international. It is made up of filters and components from suppliers all over the world and is assembled in Taiwan. The Dupont Micro-Free Anti-Bacterial filter and the KDF filter come from the USA, one of the filters is from Germany and other parts of the system come from Japan and other countries. All components are certified by established quality control institutions, tested for quality assurance, and carefully put together to reproduce the ideal qualities of living water based on the latest science and technology available.

Does the Hexagon use electricity?
No. It just attaches to your tap.

Is the Hexagon portable?
Not really. Although you can certainly detach it from the tap and move it to another location, it is not designed to be carried around.

What kind of maintenance does it require?
Besides changing the filters according to the recommended replacement schedule, you just need to clean the ceramic filter once in a while.

How often do I need to clean the ceramic filter?
That depends on how dirty your tap water is. The dirtier it is, the more often you will need to clean the ceramic filter. Most people need to clean it once every 3 to 4 weeks. Just lift off the top of the Hexagon and check once in a while. You will be able to tell by looking at the filter (the housing is clear) whether it needs cleaning or not. It is white when it is clean and dark yellow or brown when it is dirty.

How do I clean the filter?
Remove the filter following the diagram in your owner's manual using the tool provided with your unit. Use the scrub pad that is provided (or any other pad or brush) to clean the filter. Then just put it back in its cartridge and you're all set!

Can I use this system if the water source is untreated well water?
Untreated ground water contains a lot of pollutants. Therefore, Hexagon™ Hi-Energy Structured Water System is important because it enhances the condition and the quality of ground water. It is advisable to boil the filtered ground water before drinking it and do not be alarmed with the white particles in the boiled water. This is calcium and calcium is not harmful to the human body. If the water source is from limestone soil or calcium-rich soil, naturally, the water will contain a high level of calcium. Nevertheless, there is no need to worry as Hexagon™ Hi-Energy Structured Water System will not filter away the calcium.

How can I be sure that the cartridges are still working?
The Hexagon system is designed to treat 10,000 liters of water between filter changes.
The best way to ensure optimum performance is to change the cartridges according to the recommended schedule. If at any time you find your Hexagon water tastes unusual, test it for chlorine using the Reagent provided. The presence of chlorine is the quickest indicator that the cartridges are no longer functioning optimally.

How can the system's mineral cartridge last a lifetime? (Other systems recommend replacing their mineral cartridges).
In nature, stones in river beds interact with the minerals carried by the water so their ability to create the perfect ionic mineral mix for drinking is continuously renewed. Only when acid rain and pollution strip mineral deposits of their properties do they break down and lose their vital mineral oxides. The Hexagon uses a proprietary method of mineralization that replicates Nature's activity so it is continuously self-renewing as long as the tap water running through it has raw mineral content (all known tap water does). Other brands of filtration systems mineralize the water after using reverse osmosis or distillation which has stripped the water of raw minerals. That's why their mineral filters need replacing.

What does the "KDF" in cartridge 5 stand for?
KDF® stands for "Kinetic Degradation Fluxion", which is a fancy name for one of the newest patented technologies for water treatment. KDF® is a high-purity copper and zinc alloy that eliminates contaminants by utilizing electrochemical oxidation reduction (more commonly known as "redox"). When used in conjunction with carbon filtration, KDF forms an environment which is highly effective at killing or disabling most microorganisms. Here is a description about KDF from the book, Don't Drink The Water-The Essential Guide to Our Contaminated Drinking Water and What You Can Do About It:

"Premium drinking water filtration systems combine KDF® with other media which work best at removing what KDF® won't. Since KDF creates a bacteriostatic environment, the carbon's bed does not become a breeding ground for harmful bacteria. Independent laboratory tests confirm user experience that KDF® is one of the best tools for improving drinking and bathing water naturally and economically. Compared to carbon-only units, KDF® lasts far longer, doesn't permit bacterial growth, and removes a much wider range of inorganic matter (e.g. heavy metals). Compared to reverse-osmosis, KDF® is less expensive, wastes no water, does not require membrane replacement, works in most water temperatures, and removes chlorine. Compared to ultraviolet light, KDF® works in turbid water, doesn't require bulb replacement or electricity, and takes out inorganic. Compared to ozone, KDF® lasts longer than 17 seconds for a continued residual bacteriostatic effect in water, does not require electricity, and costs less. Compared to water softeners, KDF® reduces hard scale and helps to condition water without the need for brine tanks, or salt replacement. It is also less expensive to install and operate."

The Hexagon uses KDF® in conjunction with other proven technologies to make sure you are getting the purest water possible.

What does the FIR in cartridge 6 stand for?
FIR stands for Far Infrared Ray which is one of the healthy rays emitted from the sun's spectrum. FIR has become somewhat of a phenomenon in recent years. There are all kinds of products on the market that emit Far Infrared Rays for healing purposes. Some health spas now charge a small fortune for an afternoon of FIR exposure. The Hexagon system utilizes FIR because it is an energizing wavelength that is very close to the wavelength of natural water. When water passes through the EC3000 energizing cartridge, the FIR high-energy beads vibrate and resonate with the water molecules to break them into small energized clusters that easily penetrate and nourish your cells-just like natural living water that has been energized by the sun and the earth's electromagnetic fields.

Why doesn't the Hexagon have a backwash system?
The Hexagon is designed in such a way that backwashing is completely unnecessary
Backwashing systems supposedly flush accumulated sediment and toxins out of a filter to regenerate it and increase its lifespan. However, the effectiveness of this process is questionable and it can potentially do more harm than good. In The Drinking Water Book, it says,

"While carbon backwashing will remove much of the accumulated sediment within the filter, it generally is not effective in removing chemical pollutants from within the pores of the carbon. Because of this, and because it increases the potential for pollutant breakaway, I do not recommend backwashing."

Hexagon filters are designed to work effectively for the length of time stated in your user's manual. They are also designed to ensure that sediment and contaminants do not get back into the water

Does the free shipping offer apply to my country?
We have included a generous freight subsidy in the pricing of the Hexagon. Since the actual shipping charge of a Hexagon to most countries is equal to or less than the subsidy amount, there is usually no freight charged to the customer. In countries where the actual freight charge is more than the subsidy amount, the difference is charged to the customer. From most of the examples we've seen, this amount is very low, but since we have already given all the discounts we can on this product, (and freight companies don't ship things for free), we have no choice but to charge this small difference to the customer.

The following countries are definitely covered by the subsidy so shipping to these countries is free. If your country isn't on the list, you will need to go through the order process and enter in the delivery address to see the freight charge (if any) to your destination. You will be able to see this charge before you need to submit payment.

You can save UP TO 100% on freight when you buy two or more SuperSelections products at the same time.