| a. |
Cancellation Process -- Online orders are processed automatically and immediately. I must check the Order Status and only if the orders have not been fulfilled, I can submit an online Cancellation Form to eCosway. Otherwise, when the order is delivered, I can follow the steps and requirements stated in the Returns Policy and Procedures to return the merchandise to eCosway. |
| b. |
Payment -- Acceptable modes of payment for online purchases are listed in the eCosway website. However, eCosway reserves the right at its sole discretion not to accept a certain mode of payment without specifying the reason thereto. |
| c. |
Delivery -- I understand that delivery of orders will take up to 3 weeks, and is subject to availability of the merchandise ordered. In certain circumstances where further verification of credit card payment is necessary, delivery may be delayed. |
| d. |
Returns Policy and Procedure Replacement of Incorrect or Damaged Products -- All products are checked for quality before eCosway sends them and does its best to ensure that they are delivered in perfect condition, but occasionally, things go wrong. If my intended recipient receives an incorrect, damaged or defective product, eCosway will send the recipient a replacement at eCosway’s expense. The recipient will need to submit a Merchandise Return Form through the eCosway online office. The recipient will then receive instructions to submit a return request. Once approved, the recipient will send the product(s) back to eCosway and eCosway will refund the shipping expense to the VIP Shopper in the same mode of payment and send out a replacement product right away. If the product is out of stock, eCosway will refund the value of the product in the same form of payment I originally used for the purchase. |
| e. |
Refund for Products in Good Condition -- If the products I ordered arrive in good condition, but I decide to return them, I will bear all shipping and insurance costs to return them. I understand that eCosway will only accept returns if:
| i) |
the request is made within 30 days from the receipt of the product (as indicated by eCosway’s delivery agent); |
| ii) |
the product has NOT been opened or used (taken out of its packaging or box); |
| iii) |
the product is in its original re-sellable condition (not damaged, no missing parts, etc.); AND |
| iv) |
if the product came with a free gift or as part of a set of products, they must all be returned together in original condition. (If any part is missing, its value will be deducted from the refund.) |
If a returned product does not meet these conditions, no refund will be issued. I understand that eCosway will NOT accept returns of the following:
(1) Products purchased at clearance prices; or
(2) Products that are listed as “non-returnable” on the website. |
| f. |
Shipping Fees -- As stated above, eCosway will bear all shipping costs for replacing damaged, defective, or incorrect items. For other returns, eCosway will only refund the cost of the product(s). eCosway will not refund the original shipping fees (if any) paid by me, nor will eCosway reimburse the cost of shipping the returned item(s). |
| g. |
Refund Timeline -- eCosway will notify me via email of my refund once it has received and processed the returned product. eCosway will refund the purchase price in the same form of payment I used to make the purchase. I understand that refunds to credit/debit cards may take up to 3 to 4 weeks (depending on the length of time it takes the card issuer to process the refund to my account.) Refunds made to eCosway e-accounts take effect immediately once the return is accepted and processed. |
| h. |
Undeliverable Orders -- Occasionally orders are returned to eCosway after three (3) attempts to deliver (because the address was incorrect or it was a PO Box or hotel address, or the delivery was rejected by the named recipient). If I want eCosway to re-deliver the package, I will have to pay for the second delivery charge in full. I understand that no subsidies will be applied since they were paid to the delivery company the first time. If eCosway re-delivers the package upon my request but is unable to reach the named recipient or the product is still undeliverable, eCosway will issue me a refund on the purchase amount less incurred charges (if any). eCosway will not refund any shipping and handling fees paid by me (if any). |
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